Warranty Policy

1. Our Commitment to Your Satisfaction

At SneakerNess, your satisfaction is our top priority.
We take pride in the quality of our products and want you to feel confident with every purchase.
That’s why we offer a two-year limited warranty from the date of delivery, giving you peace of mind and assurance in your investment.

2. What This Limited Warranty Covers

This limited warranty applies to all eligible SneakerNess products and covers manufacturing defects in materials or workmanship under normal use and service.

During the warranty period, SneakerNess will, at its discretion:

• Repair the product at no charge,

• Replace it with a new or equivalent product, or

• Provide an alternative resolution, such as a store credit or partial refund, if repair or replacement is not feasible.

3. What This Limited Warranty Does Not Cover

This warranty does not apply to issues resulting from conditions beyond normal wear or manufacturing faults, including but not limited to:

• Normal wear and tear from regular use.

• Damage caused by improper transportation, handling, or storage.

• Misuse, abuse, neglect, or failure to follow care instructions.

• Damage caused by unauthorized modifications, alterations, or repairs.

• Exposure to harsh chemicals, moisture, extreme temperatures, or sharp objects.

• Accidental damage (e.g., twisting, compression, dropping, or impact).

4. When This Limited Warranty Becomes Void

This warranty becomes void if:

• The product has been repaired or modified by anyone other than SneakerNess or an authorized service provider.

• Non-original or unauthorized replacement parts have been used.

• The product has been used for commercial purposes (unless explicitly stated otherwise).

5. Warranty Claim Process

If you believe your product has a defect covered under this warranty:

1. Contact our Customer Support Team via our Support Page or email us at info@sneakerness.eu.

2. Provide your order number, product details, and photos or videos clearly showing the defect.

3. Our team will assess your claim and provide next steps for repair, replacement, or alternative resolution.

We aim to review and resolve all warranty claims within a reasonable timeframe, typically within 14 business days of receiving your product.

6. Limitations

To the maximum extent permitted by law, SneakerNess shall not be liable for any indirect, incidental, or consequential damages arising from product use, including loss of profit or data.
This warranty provides specific legal rights, and you may also have other rights that vary depending on your country of residence.

7. Contact Us

For warranty assistance or questions, please reach out to:
📧 info@sneakerness.eu
🏢 SneakerNess HQ – Putstraat 20, Heerlen, 6417 GM, Netherlands